Terms & Conditions

Thank you for your interest in our products. Append below are our terms & conditions. Please write to us at info@cupidogowns.com if you have any clarifications. As you are important to us, we would revert to your enquiries on ASAP basis.

  1. Prices stated are in Singapore Dollars (SGD or S$ denotation).
  2. Items purchase are strictly non-refundable and non-exchangeable. You have examined the items purchased and agreed to accept the physical condition of the item. You have agreed that there will not be any future claim against us for any defects occur on your own negligence.
  3. Purchase prices are inclusive of alteration services, steam ironing, garment hanger and full length garment bag cover. Alteration services are applicable for only one event date which you have chosen to wear. Alteration after the date provided will subject to surcharge. Dry-cleaning for Purchase items and Rent-to-Keep items are not included.
  4. As most of our garments come in 1 piece per design, therefore all sales will be made on a first-come-first-serve basis upon payment received by us. Reservation will not be entertained for no payment received by us.
  5. Upon reservation of brand new items for purchase at our showroom, a non-refundable deposit of 50% of the sale price must be paid. The balance is payable upon collection. For reservation that lapses more than 3 weeks, the full sale price is payable as non-refundable.
  6. All payments for online transactions are to be made within 24 hours upon order confirmation and priority will be given to those whom makes immediate payments.
  7. At Cupido Gowns & Dresses, we provide sale and one-time rental for all our garments and selected accessories. Therefore, items available for sale & rental are all brand new whilst items on our Rent-to-Keep section have only been rented one time before.
  8. Rental prices are inclusive of alteration services and steam ironing. Garment hanger and full length garment bag cover will be provided on collection of our garments and are to be returned together with the rented garments. Dry-cleaning for items on Rental is included in Rental prices. Length alteration of gowns/dresses for items on rental are not allowed.
  9. For items on rental basis, the full sale price will be required as security deposit upon reservation. The deposit net of the rental price will be refunded upon return of the items fulfilling our saleable condition. Failing to fulfill our saleable condition, the net deposit will be forfeited.
  10. Upon reservation of items for rental at our showroom, the rental price payable as part of the security deposit is strictly non-refundable and non-exchangeable.
  11. Saleable condition constitutes the following:
    1. no damage or change in the physical condition that differs from the condition when it is first collected;
    2. not rip, snag, split and tear in any part of our garments;
    3. no stains from food (e.g. oil, chilli, curry, gravy, spices, chocolate etc); no stains from fruits (e.g. mangosteen, cherry, strawberry, mango, oranges etc); no stains from wine, ink, blood stain and any other non-removable stains.
  12. Cupido Gowns & Dresses reserves the right to decide whether the items are in saleable condition. Therefore, please take good care of our rented items.
  13. Items on rental basis are given 5 days including the day of collection and return. Additional rental days are chargeable on pro-rated basis and on condition that there is no other customer request for purchase.
  14. Should items being reserved for rental on a later date (i.e. usage date), Cupido Gowns & Dresses reserves the right to rent that item to another customer prior to the usage date mentioned. The item will then be considered a Rent-to-Keep piece as per the intial rental price paid if item is being rented before your usage date.
  15. Upon reservation of items in our Rent-to-Keep section, the full Rental Price is payable as non-refundable deposit. Please note that this remains as a rental service where customer will get to keep the gown or dress.
  16. While we strive to ensure that all our Rent-to-Keep items are in good condition, please ensure that you are willing to accept items 2nd hand before you make a deal with us. These 2nd hand items are strictly non-refundable. You have also examined and agreed to accept the physical condition of these items and you have agreed that there will not be any future claim against us for defects occur on your own negligence.
  17. We accept cash at our showroom. Internet bank transfer for our online customers in Singapore is available and credit card payments via Paypal are available for international online customers subject to paypal surcharge.
  18. Delivery within Singapore (CBD & Non-CBD area) are chargeable at S$15 for Accessories and S$30 for each Gown/Dress/Men’s Suit. Please make sure that there is someone to collect the parcel otherwise, a re-delivery fee is chargeable. For international shipping, please write to us to confirm the delivery charges.
  19. Original colour of garments might have slight difference from the photos published on our website as a result of different monitor graphic resolution.
  20. If you are transacting online, please provide us your body measurements taken by a professional. Any refund claim for changes in measurement differing from what is earlier provided will not be entertained.
  21. If no alteration required, items will be arranged for delivery within next working day for online transactions. For items that require alteration, please write to us to confirm the delivery timeframe.
  22. Promotional offers, if any, as published in this website (www.cupidogowns.com) shall supersede all other promotional offers elsewhere published.
  23. Please clear all your doubts by writing to us at info@cupidogowns.com before making any deals with us.
  24. Cupido Gowns & Dresses reserves the right to alter the terms and conditions as and when we deem fit.